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Deskside Engineer

Washington, DC
9th Way Solutions has a contingent opening for a Deskside Engineer to join our National Highway Traffic Safety Administration team in Washington DC.  You will be responsible for providing deskside support to end users for complex issues regarding response and resolution.
  • Escalation point for Junior and Mid level deskside engineers.
  • Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues.
  • Troubleshoots complex issues that were unable to be remediated by junior and mid level engineers.
  • Updates status of queued service requests with the IT service management system.
 
Knowledge, Skills, and Abilities
  • Excellent verbal and written communication skills with ability to communicate technical concepts in an understandable and concise way
  • Excellent organizational skills and attention to detail
  • Strong analytical and problem-solving skills
 
Requirements
  • Must have a minimum of 5 years of experience providing desk side support, acting as specializing in troubleshooting complex and advanced end-user issues with hardware and software.
  • Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing and networking.
  • Must possess a High School Diploma.
  • HDI Technical Support Professional required within six (6) months of employment.
  • Ability to obtain and maintain the required security clearance
  • Must be authorized to work for any employer in the U.S
 
Work Location
Regular on-time and on-site attendance is an essential function of this position. 9th Way Solutions reserves the right to adjust work location based upon mission requirements.

Physical Requirements
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.
 
9th Way Solutions
9th Way Solutions is an emerging Service-Disabled, Veteran-Owned Small Business (SDVOSB) committed to working with our clients to provide next-generation, results-oriented technology—on time and under budget—in health I.T., infrastructure design and build, cybersecurity, cloud solutions, and data analytics. To learn more about 9th Way Solutions, our benefits, and other career opportunities, please visit our website.
 
9th Way Solutions is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. To request a reasonable accommodation or inquire about the physical requirements or work conditions, contact hr@9th-way.com.
 

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