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End User Services Operations Manager

Washington, DC · Information Technology
9th Way Solutions is recruiting for the position of End User Services Operations Manager for our client in Washington DC. Experience: Experience: At least 8 years of related management experience with an emphasis on Service Desk and End User Computing programs and/or projects, including field support, desktop support, and call center management  At least 5 years of proven experience managing a program with at least 100 personnel delivering End User Operations Support Services. At least 5 years of experience interfacing and presenting to executives.  Must possess a Bachelor’s degree. Degree may be substituted with 8 additional years of related experience.

Duties:  Provides day-to-day management and supervision of overall Enterprise Management Systems (EMS) personnel, involving multiple projects and groups of personnel at multiple locations.  Organizes, directs, and coordinates the planning and production of all EMS support activities and allocates resources as necessary.  Demonstrates written and oral communication skills.  Provides highly specialized technical advice concerning configuration and implementation of metric gathering methodology for monitoring IT facility equipment, applications and services.  Analyzes the metric, technical configurations and provides recommendations on the best alternatives.  Provides technical guidance for directing and monitoring information systems operations.    Utilizes software and hardware tools and identifies and diagnoses complex problems and factors affecting network , systems, and application performance.  Troubleshoots network, systems, and application performance systems when necessary and provides empirical data and recommendations to improve performance.

We are an equal opportunity employer.   We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.   The EEO is the Law poster is available here.

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